Privacy Policy

WHAT DOES METRO CREDIT UNION DO WITH YOUR PERSONAL INFORMATION?

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Policy Description

Why?

Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.

What?

The types of personal information we collect and share depend on the accounts or services you have with us. This information can include:

Name, address, Social Security Number, and income
Account balances and payment history
Credit history and credit scores
When you are no longer our member, we continue to share your information as described in this notice.

How?

All financial companies need to share members’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their members’ personal information; the reasons Metro Credit Union chooses to share; and whether you can limit this sharing.

REASONS WE CAN SHARE YOUR PERSONAL INFORMATION	DOES METRO CREDIT UNION SHARE?	CAN YOU LIMIT THIS SHARING?
For our everyday business purposes—such as to process your transactions, maintain your account(s), respond to court orders, and legal investigations, or report to credit bureaus.		No
For our marketing purposes—to offer our products and services to you		No
For joint marketing with other financial companies		No
For our affiliates’ everyday business purposes—information about your transactions and experiences	No	We do not share
For our affiliates’ everyday business purposes—information about your creditworthiness	No	We do not share
For our affiliates to market to you	No	We do not share
For non-affiliates to market to you	No	We do not share

Privacy Policy FAQ

1. Who is providing this notice?

Metro Credit Union.

2. How does Metro Credit Union protect my personal information?

To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards, secured files and buildings, procedural safeguards and safe record storage. We will continue to review and modify our security controls in the future to deal with changes in products, services and technology.

3. How does Metro Credit Union collect my personal information?

We collect your personal information, for example, when you

open an account
apply for a loan
use your credit or debit card
pay your bills
make deposits to or withdrawals from your accounts

We also collect your personal information from others, including credit bureaus or other companies.

4. Why can't I limit all sharing?

Federal law only gives you the right to limit only:

sharing for affiliates’ everyday business purposes—information about your creditworthiness
affiliates from using your information to market to you
sharing for non-affiliates to market to you

State laws and individual companies may give you additional rights to limit sharing.

Questions?

Call us at 800-301-8549 or visit us online at metrofcu.org

Definitions

AFFILIATES

Companies related by common ownership or control. They can be financial and nonfinancial companies.

Metro Credit Union has no affiliates.

NON-AFFILIATES

Companies not related by common ownership or control. They can be financial and nonfinancial companies.

Metro Credit Union does not share with non-affiliates so they can market to you.

JOINT MARKETING

A formal agreement between nonaffiliated financial companies that together market financial products or services to you.

Investment companies
Insurance companies
Other financial service providers

I've had a great experience that's allowed me to establish credit with my first auto loan. Thank you Metro for giving me this opportunity.
Jessica A.
I joined in 1990 & always receive great service. Technology has evolved for increased convenience & loan rates are great!
Ann T.
I have been with Metro Credit Union since 1996. I wouldn't change to any other bank. Very friendly people and their service is outstanding.
Tammy F.
They make banking easy. The mobile app allows quick access to activity going on in my account, and their tellers are great with ensuring the security of my account.
Katherine V.
I have had multiple loans with Metro Credit Union, and they have stood beside me throughout the six years that I have been banking with them
Duane T.
I have been a member of Metro Credit Union for 40 years. I have gotten car loans and other loans. Some of my children are banking there as well. Friendly and knowledgeable personnel at all locations. Love my credit union!
Louise G.
I've done business with Metro for 7 years. Every branch is friendly and willing to do business to suit my needs. Referred to many friends.
Brian G.
I love banking with Metro! I’ve never had an issue, whenever I have questions I write to them on the mobile app & they always answer quickly :)
K.W.
It’s always a great experience at Metro Credit Union!
Randy J.
Tellers are very friendly and able to answer questions and assist in timely manner. Also they have really good coffee for customers.
Wendylyn M.
I visited the Emmet street location today and was met with nothing short of outstanding service from the folks working there. Special thanks to Justin, went above and beyond today. Kudos to you all!!
Mohammed H.